VegasNova Casino Privacy Policy

At Vegas Nova, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at vegasnova-plays.com. By creating an account or using our platform, you acknowledge that you have read and understood this policy. We are operated by Veganova Ltd (Company Number 15856), with a registered office at PO BOX 1212 Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros, and we are licensed under the Anjouan Gaming Commission (License No. ALSI-202502018-FI1). Our VegasNova Casino platform is committed to handling your data responsibly and transparently.

1. Information We Collect

When you register and use our services at VegasNova, we may collect a variety of personal data to operate our platform effectively, verify your identity, and provide you with a safe gaming environment. The information we gather includes, but is not limited to:

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Government-issued identification documents (passport, national ID, driver's licence)
• Selfie images submitted during KYC (Know Your Customer) verification
• Source of funds (SOF) documentation where required
• Payment method details (card numbers, e-wallet IDs, crypto wallet addresses)
• Device information, IP address, browser type, and operating system
• Gaming activity logs, transaction history, and session data
• Communications with our customer support team via live chat or other channels

Here at VegasNova, we collect only the information that is necessary for our operations, regulatory compliance, and the delivery of our services. We do not collect sensitive data beyond what is legally required of us as a licensed gaming operator.

2. How We Use Your Information

We use the personal data we collect for a range of legitimate operational and legal purposes. Our Vegas Nova platform relies on this information to:

• Verify your identity and age in compliance with our licensing obligations
• Process deposits, withdrawals, and other financial transactions
• Administer your account, bonuses, and VIP program benefits
• Detect and prevent fraud, money laundering, and other prohibited activities
• Comply with legal obligations imposed by our regulators and applicable laws
• Communicate with you regarding account activity, promotions, and support requests
• Improve our website, mobile platform, and installable VegasNova App
• Enforce our Terms and Conditions and Responsible Gaming policies
• Send you marketing communications where you have given us consent to do so

We at VegasNova will never sell your personal data to third parties for their own marketing purposes. Our use of your data is strictly governed by this policy and applicable data protection legislation.

3. Sharing Your Information

In the course of providing our services, our Vegas Nova team may share your data with carefully selected third parties. We do so only where necessary and under appropriate safeguards. These third parties may include:

• Payment processors and financial institutions that facilitate your transactions
• KYC and identity verification service providers
• Game software providers and technology partners who power our platform
• Fraud prevention and anti-money laundering service providers
• Regulatory and licensing authorities, including the Anjouan Gaming Commission
• Law enforcement agencies, courts, or government bodies where legally required
• Analytics and customer support tool providers operating on our behalf

All third parties with whom we share data are contractually required to handle your information securely and in accordance with applicable data protection standards. We at VegasNova Casino do not permit these parties to use your data for any purpose beyond what we have authorised.

4. Cookies and Tracking Technologies

Our VegasNova website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site performance, and deliver relevant content. Cookies are small text files stored on your device that help us recognise you when you return to our site.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly, including VegasNova Casino login sessions and account security
• Analytical cookies: Help us understand how users interact with our platform so we can make improvements
• Functional cookies: Remember your preferences such as language selection and currency settings
• Marketing cookies: Used to deliver relevant promotions and track the effectiveness of our advertising campaigns

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform. By continuing to use vegasnova-plays.com, you consent to our use of cookies as described in this section.

5. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most jurisdictions, we are required to retain financial and identity records for a minimum of five years following account closure. Where data is no longer needed for any lawful purpose, we will securely delete or anonymise it in accordance with our internal data retention procedures.

6. Data Security

At Vegas Nova, we implement industry-standard security measures to protect your personal data from unauthorised access, loss, or disclosure. Our security infrastructure includes SSL (Secure Socket Layer) encryption across all data transmissions, secure server environments, access controls, and regular security audits. Our VegasNova Casino platform is designed with your data security as a priority at every level of our operations.

While we take every reasonable precaution, no system is entirely immune to risk. We encourage you to use a strong, unique password for your account and to contact our support team immediately if you suspect any unauthorised activity.

7. Your Rights

Depending on your country of residence, you may have certain rights regarding your personal data. We at VegasNova respect these rights and will respond to valid requests promptly. Your rights may include:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to legal retention requirements
• The right to object to or restrict certain types of data processing
• The right to data portability in a structured, machine-readable format
• The right to withdraw consent to marketing communications at any time

To exercise any of these rights, please contact us through our live chat support or Help Centre. We will verify your identity before processing any such request.

8. Responsible Gaming and Data

Our Vegas Nova platform is committed to responsible gaming. Where you set deposit limits, session limits, or request self-exclusion, we process and store this data specifically to enforce your choices and protect your wellbeing. This data is treated with the highest level of confidentiality and is never used for marketing purposes.

9. Restricted Jurisdictions

We do not knowingly collect personal data from individuals residing in jurisdictions where our services are not permitted. Our VegasNova Casino operates with a comprehensive list of restricted territories, and we will take steps to close accounts and delete associated data where we determine that a user is located in a restricted region. It is your responsibility to ensure that online gaming is lawful in your jurisdiction before registering with us.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you via email or through a prominent notice on our platform. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of our services following any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please reach out to us through our live chat support available at vegasnova-plays.com. Our VegasNova support team is here to assist you and will respond to all privacy-related enquiries as quickly as possible.